Privacy Policy

1Information We May Collect

Depending on how you interact with our Services, we may collect information including:

Information You Provide Directly

This may include:

• Name or display name
• Username and password
• Email address
• Contact information
• Profile information
• Gratitude messages, comments, posts, photographs, videos, e-cards, stories, and other content you voluntarily submit
• Membership information
• Purchase and order information
• Donation information
• Customer-service and support communications
• Information you provide when participating in events, contests, promotions, surveys, or other activities

Payment Information: Payments may be processed by third-party payment processors. We generally do not directly store complete credit-card or debit-card numbers on our servers. Payment information may be collected and processed by the applicable payment provider in accordance with that provider’s privacy policy and security practices.

Information Collected Automatically

When you use our Services, we may automatically collect certain technical and usage information, which may include:

• IP address
• Browser type
• Device type
• Operating system
• General location information derived from technical data
• Pages or features accessed
• Date and time of activity
• Referring websites
• Website interactions and usage information
• Cookies and similar technologies

The information collected automatically may be used to maintain, secure, analyze, and improve our Services.

2How We Use Information

We may use information we collect for legitimate business, operational, administrative, and charitable purposes, including to:

• Create and manage user accounts
• Provide and administer memberships
• Display content that users choose to make public
• Create, deliver, and manage e-cards
• Process merchandise orders
• Process donations and other payments
• Provide customer service and technical support
• Communicate with users regarding their accounts, orders, memberships, or requests
• Send service-related communications
• Administer promotions, events, surveys, or community programs
• Improve the functionality, security, and performance of our Services
• Detect, investigate, and prevent fraud, abuse, unauthorized activity, or violations of our policies
• Comply with applicable laws, regulations, legal processes, and governmental requests
• Protect the rights, property, safety, and security of Thank You Network, our users, and others
• Establish, exercise, or defend legal claims
• Carry out other purposes disclosed at the time information is collected or with your consent where required by law

3Information You Choose to Share Publicly

Thank You Network is designed to encourage people to share appreciation, gratitude, encouragement, and positive messages.

If you voluntarily submit content to a public portion of our Services, including a community feed, public profile, public gratitude message, comment, photograph, video, or e-card, that information may be visible to other users or members of the public.

You should carefully consider what information you choose to publish.

Please do not publicly submit:

• Passwords
• Credit-card or banking information
• Social Security numbers
• Government identification numbers
• Private medical information
• Private information belonging to another person
• Home addresses or other highly sensitive personal information
• Any information that you do not want made publicly available

Thank You Network cannot guarantee that information voluntarily made public through the Services will remain private after publication.

4User-Submitted Content

You are responsible for the information and content you choose to submit through the Services.

By submitting content, you represent that you have the necessary rights and permissions to submit that content and that your submission does not knowingly violate applicable law or the rights of another person.

Thank You Network may moderate, review, remove, restrict, or decline to publish content that we believe may violate our policies, applicable law, or the safety of our community.

Additional provisions concerning ownership, licenses, permissions, publicity rights, intellectual property, and use of submitted content may be addressed in our Terms of Use and User Content Agreement.

5Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate and improve our Services.

These technologies may help us:

• Keep users signed in
• Remember preferences
• Understand how visitors use our website
• Measure website performance
• Improve functionality
• Detect security issues
• Analyze traffic and engagement

You may be able to control certain cookies through your browser or device settings. Disabling certain technologies may affect the functionality of portions of our Services.

6Third-Party Service Providers

We may use third-party companies and service providers to help operate our organization and provide the Services.

These providers may assist with:

• Website hosting
• Cloud storage
• Payment processing
• E-commerce
• Email and communications
• Analytics
• Customer support
• Security
• Marketing and communications
• Membership management
• Event management
• Other technology and operational services

These providers may have access to information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Third-party providers operate under their own terms and privacy policies, and Thank You Network is not responsible for the independent privacy practices of third parties.

7Third-Party Websites and Services

Our Services may contain links to websites, applications, social-media platforms, payment providers, or other third-party services.

Those third parties may collect and use information according to their own privacy policies.

Thank You Network does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you access.

8Disclosure of Information

We may disclose information in circumstances including:

Service Providers

To vendors and service providers assisting us with legitimate business or operational functions.

Legal Requirements

When we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or other legal process
• Respond to a governmental request
• Protect our legal rights
• Investigate suspected fraud or unlawful activity
• Protect the safety of users or others

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, reorganization, sale of assets, or other business transaction, to the extent permitted by applicable law.

With Your Consent

We may disclose information when you authorize us to do so.

9Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, application, database, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee that information transmitted to or stored by us will be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

10Data Retention

We may retain information for as long as reasonably necessary to:

• Provide our Services
• Maintain business and transaction records
• Fulfill legitimate operational purposes
• Resolve disputes
• Enforce agreements
• Prevent fraud and abuse
• Comply with legal, accounting, tax, or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal practices.

11Children’s Privacy

Our Services are not directed toward children under the age of 14, and we do not knowingly seek to collect personal information from children under 14 through portions of the Services that are not intended for children.

If you believe that a child under 14 has provided personal information to us without appropriate authorization, please contact us.

Upon receiving a valid request, we may take reasonable steps to review and, where appropriate, delete the information, subject to applicable legal and operational requirements.

Parents and guardians are encouraged to supervise children’s use of online services.

12Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information concerning how personal information is used
• Withdrawal of certain consents
• Other rights provided under applicable privacy laws

Requests may be subject to verification and applicable legal exceptions.

To submit a privacy-related request, please contact us using the information provided below.

13Marketing Communications

Where permitted by law, we may send you communications regarding our Services, events, memberships, products, programs, or other activities.

You may unsubscribe from certain promotional communications by following the unsubscribe instructions contained in the communication.

Even if you opt out of promotional communications, we may continue to send necessary administrative or transactional communications, such as information regarding your account, purchases, membership, donations, security, or important changes to our Services.

14Donations and Memberships

Information associated with donations, memberships, purchases, and related transactions may be retained as reasonably necessary for accounting, tax, fraud-prevention, customer-service, recordkeeping, and legal purposes.

Donation and payment transactions may be processed through third-party payment providers. Their collection and processing of information may be governed by their own terms and privacy policies.

15International Users

Our Services may be operated from the United States and may be accessed by individuals located in other countries.

If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where we or our service providers operate.

Privacy protections in those locations may differ from those in your jurisdiction.

16No Guarantee of Security or Continuous Availability

While we strive to maintain reliable and secure Services, we do not guarantee that our website, applications, databases, community features, or other Services will always be available, uninterrupted, error-free, or completely secure.

Service interruptions may occur because of maintenance, technical problems, third-party services, telecommunications failures, security incidents, natural events, or circumstances beyond our reasonable control.

17Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, applicable law, or other circumstances.

When we make changes, we may update the “Effective Date” at the beginning of this Privacy Policy.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

We encourage you to periodically review this Privacy Policy.

18Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact us: