Refund Policy

Thank You Network

We want every purchase from Thank You Network to be a happy one. This policy explains when refunds and replacements are available for e-cards, memberships, merchandise and donations.

Effective date: October 19, 2026

E-cards are digital products created and delivered instantly, so they cannot be returned. Once an e-card has been sent, it is not refundable. If an e-card fails to deliver because of a problem on our side, please contact us and we will resend it or issue a refund.

Membership payments are non-refundable, including for partial periods or unused e-cards. You can cancel at any time to stop future charges, as explained in our Membership Terms. If you were charged twice or charged after cancelling, contact us within 30 days and we will refund the incorrect charge.

Our T-shirts, magnets and card packs are printed on demand and shipped by our fulfillment partner, Teemdrop. Because each item is made for your order, we do not accept returns for change of mind or incorrect size selection.

If your item arrives damaged, defective or incorrect, please contact us within 30 days of delivery with your order number, the date of purchase and a photo of the item. We will send a free replacement or issue a full refund.

Merchandise replacements follow the after-sale policy of our fulfillment partner, Teemdrop: https://teemdrop.com/after-sale-policy. For merchandise issues you can also contact Teemdrop support directly at support@teemdrop.com.

You will receive a tracking number by email when your order ships. If your order shows as delivered but has not arrived, or is significantly delayed, please contact us and we will work with our fulfillment partner to resolve it.

Donations are generally non-refundable. If you made a donation in error, such as the wrong amount or a duplicate payment, please contact us within 90 days and we will review your request.

Email director@thankyounetwork.org or use the Contact Us page with:

  • Your name and the email used for the purchase
  • Your order number and the date of purchase
  • A short description of the issue, and a photo for damaged or defective items

Approved refunds are returned to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear.

We may update this Refund Policy from time to time. The latest version will always be available on this page with its effective date.